Privacy Policy

Effective Date: February 1, 2026

LWR Helpline - Mental Health & Behavioral Treatment ("we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who visit our website, contact our facility, or receive treatment services at our center located at 1118 Osprey Point Cir, Pooler, GA 31322. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website lwrhelpline.website or engage with our treatment services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of our site immediately.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, fill out a form, call our facility, or interact with our services. The types of information we may collect include:

Personal Information

• Full name, date of birth, and gender
• Contact information including email address, phone number, and mailing address
• Insurance information and policy details
• Emergency contact information
• Referral source and reason for seeking treatment

Protected Health Information (PHI)

• Medical history and current health conditions
• Mental health and substance use disorder diagnoses
• Treatment plans, progress notes, and clinical assessments
• Medication records and laboratory results
• Billing and insurance claims data

Technical Information

• IP address, browser type, and operating system
• Pages visited, time spent on site, and referring URLs
• Device identifiers and general geographic location

2. How We Use Your Information

LWR Helpline - Mental Health & Behavioral Treatment uses the information we collect for the following purposes:

• Treatment services: To provide, coordinate, and manage your mental health and behavioral treatment, including assessments, therapy sessions, and aftercare planning
• Payment processing: To verify insurance eligibility, process claims, and manage billing for services rendered at our facility
• Healthcare operations: To support quality assurance, staff training, compliance audits, and internal administrative functions
• Communication: To respond to your inquiries, send appointment reminders, and provide important information regarding your treatment
• Website improvement: To analyze usage patterns, improve site functionality, and enhance the overall user experience
• Legal compliance: To comply with applicable federal and state laws, including HIPAA regulations and Georgia state privacy requirements
• Safety: To avert a serious threat to the health or safety of a person or the public, as permitted by law

3. HIPAA Compliance & Protected Health Information

As a healthcare provider, LWR Helpline - Mental Health & Behavioral Treatment is required to comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. We maintain strict administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your Protected Health Information (PHI).

Our HIPAA Commitments

• We limit the collection and use of PHI to the minimum necessary for the intended purpose
• We maintain comprehensive policies and procedures governing the handling of PHI
• All staff members receive ongoing HIPAA training and are bound by confidentiality agreements
• We utilize encrypted electronic health record systems with role-based access controls
• Physical records are stored in secured, access-controlled areas within our Pooler, GA facility
• We conduct regular security risk assessments and vulnerability audits
• Business associate agreements are in place with all third-party vendors who may access PHI

Substance Use Disorder Records (42 CFR Part 2)

Records related to substance use disorder treatment receive additional protections under 42 CFR Part 2. These federal regulations restrict the disclosure of substance use disorder patient records and generally require written patient consent before any disclosure, except in limited circumstances as defined by law.

4. Information Sharing & Third Parties

We do not sell, trade, or rent your personal information or PHI to third parties for marketing purposes. We may share your information only in the following circumstances:

• Treatment, payment, and healthcare operations: As permitted under HIPAA, we may share PHI with other healthcare providers involved in your treatment, insurance companies for payment purposes, and our business associates who assist in healthcare operations
• With your written consent: We will share PHI with third parties when you provide a valid, signed authorization specifying the information to be disclosed and the recipient
• Legal requirements: We may disclose information when required by federal or state law, including court orders, subpoenas, or mandatory reporting obligations such as suspected abuse or neglect
• Public health and safety: We may disclose information to public health authorities for disease prevention, to report adverse events, or to prevent or lessen a serious and imminent threat to health or safety
• Service providers: We work with trusted third-party service providers who assist with website hosting, analytics, and communication platforms. These providers are contractually obligated to protect your information and use it solely for the services they provide to us
• De-identified data: We may use or share de-identified data (information from which all identifiers have been removed) for research, statistical analysis, or operational improvement purposes

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. These technologies include:

• Essential cookies: Required for the basic functionality of our website, such as navigation and access to secure areas. These cookies do not collect personal information
• Analytics cookies: Help us understand how visitors interact with our website by collecting anonymous usage data such as pages visited, session duration, and bounce rates
• Functionality cookies: Remember your preferences and settings to provide a more personalized experience on subsequent visits

You can control cookie settings through your web browser preferences. Most browsers allow you to block or delete cookies, although doing so may affect certain website features. Please note that our website does not respond to "Do Not Track" browser signals at this time.

We do not use cookies or tracking technologies to collect Protected Health Information. Any PHI you submit through our website forms is transmitted securely and processed separately from cookie data.

6. Your Rights

Under HIPAA and applicable state law, you have the following rights regarding your personal information and Protected Health Information:

• Right to access: You may request a copy of your PHI maintained in our designated record set. We will provide the requested information within 30 days of your written request, subject to certain limited exceptions
• Right to amend: You may request that we amend your PHI if you believe the information is inaccurate or incomplete. We will respond to your request within 60 days
• Right to an accounting of disclosures: You may request a list of certain disclosures of your PHI that we have made to third parties during the preceding six years
• Right to request restrictions: You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. While we will consider your request, we are not required to agree to all restrictions
• Right to confidential communications: You may request that we communicate with you regarding your PHI through specific means or at a specific location (for example, by mail rather than by phone)
• Right to a copy of this notice: You have the right to receive a paper copy of this Privacy Policy upon request
• Right to data deletion: Where permitted by law, you may request the deletion of personal information we have collected about you through our website. Certain information may be exempt from deletion where retention is required by law or necessary for treatment records
• Right to file a complaint: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Notice of Privacy Practices (HIPAA)

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Uses and Disclosures of PHI

LWR Helpline - Mental Health & Behavioral Treatment may use and disclose your Protected Health Information for purposes of treatment, payment, and healthcare operations without your written authorization. Examples include:

• Treatment: Sharing your clinical information with therapists, psychiatrists, case managers, and other members of your treatment team to coordinate your care. This may include sharing information with external providers when clinically necessary for continuity of care
• Payment: Submitting claims and supporting documentation to your health insurance provider, managed care organization, or other payer to obtain reimbursement for services provided at our facility
• Healthcare operations: Conducting quality improvement activities, peer review, compliance monitoring, staff credentialing, and business planning to maintain and improve the quality of care we provide

Disclosures Requiring Authorization

Certain uses and disclosures of your PHI require your written authorization before we may proceed, including:

• Marketing communications and promotional materials
• Sale of your PHI to third parties
• Most uses of psychotherapy notes, when maintained separately from your medical record
• Disclosures to employers for employment-related decisions (unless otherwise required by law)

You may revoke a previously granted authorization at any time by submitting a written request to our Privacy Officer. Revocation will not affect any disclosures made prior to the date we receive your revocation request.

Breach Notification

In the event of a breach of unsecured PHI, we will notify affected individuals as required by the HIPAA Breach Notification Rule. Notifications will be sent without unreasonable delay and no later than 60 days from the discovery of the breach. Notification will describe the nature of the breach, the types of information involved, steps you can take to protect yourself, and what we are doing to investigate and mitigate the breach.

Data Retention

We retain Protected Health Information and treatment records in accordance with federal and Georgia state retention requirements. Medical records are maintained for a minimum period as required by applicable law. Upon expiration of the retention period, records are securely destroyed using methods that prevent unauthorized access or recovery.

8. Contact Us for Privacy Concerns

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to file a complaint regarding our privacy practices, please contact our Privacy Officer:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting www.hhs.gov/ocr/privacy or by calling 1-800-368-1019.

9. Changes to This Privacy Policy

LWR Helpline - Mental Health & Behavioral Treatment reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website following the posting of changes constitutes your acceptance of those changes.

Last updated: February 1, 2026